Testimonials

< 1 2 3 >

Nevertheless, most realtors only take an interest in clients who want to buy or sell property and don’t look at the big picture. The realtor who was calling you every day until the deal closed is the same one you never hear from again after the sale. Of course, it goes without saying that realtors make their living through real estate fees, yet I’ve experienced many deals that left a bad taste in my mouth.

When we bought our first house in Bellevue, our children were very young and the realtor in charge made a fuss over them saying “When spring comes, I’ll let you ride my boat”. The deal closed. There was no more talk of a boat ride. There were no more phone calls. Perhaps the realtor was just being diplomatic, but I came to regard that as part of their technique. What set Kohtoku apart from other realtors was their understanding that the deal wasn’t over when it closed. They were able to advise us about the little things that have no direct relationship to the deal, but come up when you’re living in a house: Who to contact if your roof leaks, who to call if the dog gets sick, etc.

Other realtors may look at this type of service which goes above and beyond as a waste of time, however, from our perspective, compared to realtors who have been “diplomatic” and less than truthful with us, this “waste of time” has proven Kohtoku’s added value and established a relationship of trust.

Incidentally, the dog in the picture is our pet, Tuffy. We had had another dog until two years before and still felt its loss. Mrs. Suganuma asked us, “Would you take this dog? A family is returning to Japan and they said they can’t take the dog with them”. We took the dog in who has since become a member of our family. – Satoshi Nakajima

After finding a house we liked and after finishing the paperwork and moving in, there were other worries and concerns different from those when we lived in an apartment. For example, could I make arrangements with a carpenter, electrician or roofer if there was any trouble?

We had never had to think about house maintenance before then, but when trouble occurred, we first called up Kohtoku. They made arrangements with a professional and the problem was fixed that day. What makes one feel most at ease after a purchase is knowing that the aftercare of your property is being properly taken care of. We had great peace of mind knowing that Kohtoku took care of not only the purchase, but also the care that comes after.

To be honest, even when I called Kohtoku at night with a request, the problem was always dealt with professionalism and politeness. Twenty four hour phone service is surprising, however, even more surprising is that this service is provided free of charge. Even though there isn’t any profit in it for them, Kohtoku goes to the aid of their clients in trouble with just one phone call? That’s incredible.

I feel fortunate to have encountered such a dependable and trustworthy company. I believe this is because they take good care of their clients. I am really grateful to this company for that. That is why I can tell with confidence people who have real estate needs about Kohtoku Enterprise.

When it came to selling our house, while we were simply at a loss as to what we might need to do, they gave us such clear advice that we were able to sell at a price beyond what we even had in mind. My husband and I are both just thrilled.

They advised us about renovations and repairs that would need to be done to put the house up for sale, as well as renovations that wouldn’t need to be done. From a full remodel of the bathroom to changing the color of the walls in the living room, we decided to go with all the advice they gave us, and one thing that helped us out immensely was getting to have the full cost of those repairs initially footed by Kohtoku. That meant we could use the proceeds from the sale for reimbursement after it was finalized.

They met my request to get to use the nice new bathroom before the sale by getting the remodeling work under way several months before the house went on the market. No interest was incurred for those months, and they didn’t even charge a fee for arranging the renovation work. It came as a surprise to us to find out that they’ve been offering this level of service ever since opening the agency!

We were also satisfied with how much all the contractors involved with the project took responsibility too: the carpenters, painters, landscapers, and everyone. On top of that, it was helpful to us how reasonable the price was as well. It really made sense to us why Kohtoku had been working with all these contractors for over 20 years!! That’s another reason why we want to recommend Kohtoku: their capacity to refer dependable contractors.

When our house went up for sale, the sales contract was completed on the night of the open house, the very next day after it was listed! The house SOLD. We were just amazed at the speed of it all.

We received five offers and were given conscientious guidance about which offer to make final acceptance of that we were satisfied with. It was explained to us that it was not necessarily best to accept the highest offer, and that the important point was to take a reliable offer with a high likelihood of closing successfully. Having received these considerate pointers with the paperwork for all five offers in front of us, we felt assured waiting for the day of the final title transfer to come.

Hideo Suganuma of Kohtoku Enterprise taught us that the key to selling a house was not to just put a “For Sale” sign out in front of it, but to focus your effort on how to stage it so that you’re showing its appeal as an item for sale in the best light and securing the highest price for it. That gave us a sense of what a professional we were dealing with.

For anyone considering buying or selling a house, I want to sincerely express my confidence in recommending Kohtoku as a real estate agency offering good-faith service in all regards. — The Mitsutomi Family

< 1 2 3 >